She said she couldn’t open the door to good. She called down saying her lips were cracked, that she needed some balm, something oily. I said I’d look around, see what I could find. She said could she have a blanket because she broke her shoulder and it gets cold usually and how long do you think I should heat this? She presented a half eaten chicken sandwich. I said I have petroleum jelly and 2 mins in the micro should do it.